Dedicated Handler

At Honest Driver, we believe in providing an extremely personalised and thorough service to all our clients. One of the ways we achieve this is by assigning a dedicated claims handler to each claim. This approach ensures that you receive individual attention and continuity throughout the entire process, making your experience as smooth and stress-free as possible.

From the moment you contact us, your dedicated claims handler will be your single point of contact. This means you won’t be passed from one person to another, repeating your story each time. Instead, you’ll have a knowledgeable and experienced professional who understands the details of your case and can provide you with tailored support and advice.

Your claims handler will guide you through every step of the process, starting with the initial assessment of your accident. They will gather all the necessary information, explain your options, and answer any questions you may have. This personalised approach ensures that you are fully informed and confident in the decisions being made on your behalf.

Communication is key to our service, and your dedicated claims handler will keep you updated at every stage. Whether it’s arranging a replacement vehicle, coordinating repairs, making an injury claim or handling communications with the other driver’s insurer, your handler will provide regular updates and ensure you are always aware of the progress of your claim. This transparency builds trust and gives you peace of mind knowing that your case is being managed efficiently and effectively.

Having a dedicated handler also means that any issues or concerns can be addressed promptly. Your handler is there to advocate for you, ensuring that any challenges are resolved quickly and to your satisfaction. This personalised attention helps to minimise any disruptions and ensures a seamless experience.

In addition to managing the practical aspects of your claim, your dedicated handler is there to provide emotional support. We understand that being involved in an accident can be a distressing experience, and having someone who is empathetic and understanding can make a significant difference. Your handler is there to listen, offer reassurance, and provide the support you need during this challenging time.

Choosing Honest Driver means choosing a service that prioritises your needs. Our dedicated claims handlers are committed to providing you with the highest level of service, ensuring your claim is managed with care, efficiency, and professionalism. Trust us to be with you every step of the way, delivering a personalised and consistent experience that makes all the difference.