FAQs
Your case handler will provide you with regular updates, however if you still wish to contact us, you can contact your case handler directly.
Prior to receiving the vehicle, we will have discussed the category of the vehicle we intend to provide, ensuring that it aligns with your requirements. If this is not the case, please reach out to us, and we will assist you.
Once your vehicle has been repaired or deemed a total loss, we will collect the replacement vehicle from you and arrange the return of your repaired vehicle/payout.
Initially, follow all the precautions you would take in any accident and try to stay calm.
Ensure that you and others move to a safe location. If necessary, contact the emergency services.
Once you are in a secure place, please contact Horizon promptly at 0330 043 4740 so that we can provide assistance as quickly as possible.
If possible, take photos of the vehicles and the situation; this would be beneficial. Additionally, gather any witness details and exchange information
with the third party involved.
Yes, as part of our services, we offer replacement vehicles to ensure you experience minimal disruption until your claim reaches an end.
We don’t charge for valeting as long as you return the vehicle in an acceptable condition. Any significant stains or dirt might result in a charge. You must return our cars with the same level of fuel provided at handover.
Contacting us first means:
- A superior experience at zero cost.
- Full cost recovery from the at-fault driver’s insurance.
- Your insurance remains untouched, preserving your no-claims bonus.
Dedicated to Your Needs:
- Personal claims handler.
- Independent engineering assessments.
- 24/7 accident recovery.
- Comparable replacement vehicle.
- No impact on your insurance premium or claims bonus.
- We support thousands annually, navigating post-accident challenges.
- Immediate Vehicle Replacement: A suitable vehicle within 4 hours, ensuring no downtime.
- Cost Recovery: We handle all claims against the at-fault driver’s insurance, protecting your interests.
- Complete Claim Management: From claim initiation to resolution, we provide a stress-free process.
- Trustpilot ‘Excellent’ rated.
- Award-winning and FCA regulated service.
- Your no-claims bonus remains intact.
- Receive a comparable vehicle replacement.
- Access to 24/7 nationwide recovery and a network of approved engineers and parts.
- Dedicated claims handler.
- Manufacturer-approved engineers and Access to a national repair network.
Yes, You must inform your insurer with details of the accident and that you wont be claiming from your policy. This is because we claim from the third parties policy directly.
No, as you are not claiming through your own policy you will not have to pay your excess.
No, as you are not claiming through your own policy, your NCB remains intact.
We will make every effort to offer a vehicle that matches, or closely resembles your own, depending on availability. The selection of replacement cars will be discussed with you, considering the industry category grouping that aligns with the age and type of the vehicle involved in the road traffic incident for which we are providing a temporary replacement. All details will be mutually agreed upon before delivery.
With Honest Driver, we claim directly from the third parties policy. This means that you do not have to pay an initial excess, you do not lose your no claims bonus, you do not have to deal with the claim, you will be provided with a like-for-like replacement vehicle and you can relax knowing your claim is being handled.
You can contact us 24 hours a day on our emergency helpline 0330 043 4740 or via our new claims form or by email at [email protected]