FAQs

• Immediate Vehicle Replacement: A suitable vehicle within 4 hours, ensuring no downtime.
• Cost Recovery: We handle all claims against the at-fault driver’s insurance, protecting your interests.
• Complete Claim Management: From claim initiation to resolution, we provide a stress-free process.
• Trustpilot ‘Excellent’ rated.
• Award-winning and FCA regulated service.
• Your no-claims bonus remains intact.
• Receive a comparable vehicle replacement.
• Access to 24/7 nationwide recovery and a network of approved engineers and parts.
• Dedicated claims handler.
• Manufacturer-approved engineers and Access to a national repair network.

Yes, You must inform your insurer with details of the accident and that you wont be claiming from your policy. This is because we claim from the third parties policy directly.

No, as you are not claiming through your own policy you will not have to pay your excess.

No, as you are not claiming through your own policy, your NCB remains intact.

We will make every effort to offer a vehicle that matches, or closely resembles your own, depending on availability. The selection of replacement cars will be discussed with you, considering the industry category grouping that aligns with the age and type of the vehicle involved in the road traffic incident for which we are providing a temporary replacement. All details will be mutually agreed upon before delivery.

With Honest Driver, we claim directly from the third parties policy. This means that you do not have to pay an initial excess, you do not lose your no claims bonus, you do not have to deal with the claim, you will be provided with a like-for-like replacement vehicle and you can relax knowing your claim is being handled.

You can contact us 24 hours a day on our emergency helpline 0330 043 4740 or via our new claims form or by email at claims@honestdriver.co.uk